Our decision to introduce full digital capability into the lab was not taken lightly. It is fair to say that neither of us is a natural with computers and to be perfectly honest – the whole idea of digital dentistry was quite bewildering. Up until last year, we only dabbled in digital, using a scanner in-house and sending frameworks out to be milled.
We knew that we needed to get over our fear, especially as it became quite clear that digital dentistry is the future and any lab that ignored this fact was eventually going to be left behind. We are a full-service lab based in Darwen, Lancashire, called Design & Smile Ltd., which has customers across the UK. In order to stay competitive and be in a position to offer the best service to our customers, we needed to introduce digital capabilities into our workflow.
The first steps
We are extremely fortunate to work with a fantastic team of technicians who were open and ready to come on this journey with us. The other catalyst for taking the plunge was our local Henry Schein Dental representative, who impressed us with his open and honest attitude so much so that we decided to enlist his help in putting together the right package for us.