5 THINGS I CANNOT WORK WITHOUT! WITH MATT NORIE LOTA Leave a comment
As part of our regular feature ‘5 Things I Cannot Work Without’ we interviewed Matt Norie – Laboratory General Manager at S4S & Smilelign and he enlightened us with his 5 things. We hope you like this feature as it gives an insight into the working worlds of our technicians and gives us an idea of the things that help them daily in their jobs.
1 – OUR TEAM
At the top of my list, if I had to put this in some kind of order, is our team, I know it sounds a bit soppy but we are a family and we all work so great together. Teamwork is key in our lab and I can honestly say, if we didn’t have such great team, we wouldn’t be where we are today. There is a fantastic culture that exists in our lab from the owners, managers, team leaders and team members.
2 – WHW PLASTICS – SUPPLIER
I can honestly say without Andy from WHW, my life as a dental technician would be much harder. From finding the weird and wonderful materials or repairing equipment, I know I can always rely on Andy anytime day or night. I can send him a random text late on a Sunday night and he always replies. Amazing service.
3 – PHOTOCENTRIC 3D PRINTERS
I think we have all seen the change in our industry over the last 10 years and printing was always going to become a huge part in all labs. As we print nearly 60% of our work from scans now, reliability is the most important point from a printer that’s why I couldn’t be without our 3 Magna printers from Photocentric. I know I can rely on these machines. As with all technology, things can go wrong but it is the way Photocentric deal with the problem that makes them part of my top 5.
4 – EVIDENT
Our lab software can do great things, however for me, there is one thing that has improved our service no end. The simplicity and the ease of taking a phone call, being able to load the case on screen and to see the prescription within a few seconds add the relevant notes to the case for all to see, rather than hunting around the lab trying to find that job all whilst the dentist is on the line waiting. It has improved our customer service levels massively.
5 – FORMECH VAC FORM UNIT
This unit plays a huge part in our lab! Together with the team at Formech, we redesigned this unit to house 9 blanks from 0.8mm to 6mm thick, all with individual heating elements. We can form any material from 1mm EVA to 4MM dual laminate, it is truly an amazing piece of kit. The ease of use and the time saving makes this piece of equipment a must for any production lab. It has increased our efficiencies by being able to form 9 appliances all at once.
